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Making a Reservation
Can I reserve a seat
assignment?
Airlines offer reserved seat selection on most flights
prior to departure. Boarding pass issuance is restricted to the day of the
flight. You may request window or aisle seating on the search form, or special
seating arrangements can be entered in the comments field on the reservation
form. [top of page]
How do I request
special meals or other accommodations?
Please enter special
requests in the comments field on the reservation form and select the option to
have a live agent complete your request. [top of
page]
Can seniors receive a
discount?
Most airlines allow senior discounts of 10% for each
senior and one traveling companion. The traveling companion must travel on the
exact same itinerary as the senior passenger. Please note this in the comments
field and select the option to have a live agent complete your request. [top of page]
What are the
restrictions on last-minute bookings?
If traveling internationally
(outside of the US), you MUST book your flight 14 days or more in advance. We do not allow International bookings less than two weeks prior to the
departure date. This is for the protection of the client, as we need this time
to be able to send your paper tickets to you. US airfare must be booked 72 hours
in advance of flight departure time. [top of
page] Ticketing
What is an
eticket?
An eticket, or electronic ticket, represents your
reservation for a flight, but is not in a paper format. You will be supplied a
confirmation number as your proof of purchase. You will not receive a paper
ticket. An eticket is NOT a boarding pass. You will still have to check-in to
receive your boarding pass. When you check in before your flight as normal, you
will state your name and show your government issued photo identification. With
an eticket, your name and flight details will be in the airline's computer. An
eticket simplifies your travel by giving you one less thing to have to remember
to pack! [top of page]
Are taxes included in
the price of my fare?
The price of the tickets includes taxes and
fees which are imposed on air transportation by government authorities. Taxes
and fees, which may represent a significant portion of the cost of air travel
are either included in the fare or shown separately in the "TAX" box(es) of the
ticket(s). [top of page]
Is my ticket
refundable or transferable?
Unfortunately tickets are NOT
refundable or transferable. [top of
page]
Is my ticket
changeable?
Yes, your ticket is changeable, but will result in
penalties and possibly increased fares. [top of
page]
Is any type of
cancellation insurance available?
No, cancellation insurance is
not available. [top of page]
What is a back to
back ticket?
When coupons from two or more tickets are issued at
round trip fares for the purpose of circumventing restrictions. Airlines and
travel agents are prohibited from issuing such tickets. Each airline reserves
the right to deny transportation to passengers found using tickets in this
manner. Travelers will be responsible for the difference between the fare paid
and the fare of the actual itinerary. [top of
page] At the
Airport
Should I still
check-in?
If you have reserved a seat assignment, you must still
check-in. Reserved seats are subject to cancellation if not claimed at least 30
minutes prior to scheduled departure time (45 minutes for international and
overseas flights). [top of page]
What is required
when I check-in?
ALL ticketed passengers must show a government
issued photo identification at check-in. Children must have a parent present at
check-in. Tickets, or eticket reservations must be in each passenger's name as
it appears on the photo identification. [top of
page]
What is required
with International travel?
An international trip may require valid
travel documents such as, but not limited to:
- passport
- visa
- re-entry permit
- health certificate
- inoculation record
- a ticket for the return
journey or continuance of your trip
- or ANY combination
thereof.
We are NOT responsible for your travel documents. You are
responsible for acquiring the proper documentation. Concerns about the required
travel documents may be resolved by contacting the appropriate consulate,
embassy, or government agency. [top of
page]
What is a schedule
change?
Schedule changes are made by the airline when it changes
flight times or numbers at its discretion. If known about in advance, we will send changes to you prior to your flight. Often schedule
changes are unexpected and at the last minute. You may want to call the airline
24 hours prior to your departure time to check your flight schedule. [top of page] Traveling with Children
What services are
offered for children traveling alone?
Unaccompanied children, five
through seven years of age, are accepted for most airline transportation. For a
fee of $30 or more, an airline customer service agent will escort your child on
and off the aircraft. All unaccompanied children will be escorted from point of
check-in to the airplane where the child is placed in the care of a flight
attendant. A parent MUST be present at check-in when their children are
traveling alone. Please request this service using the comment field on the
reservation form. [top of page]
Do I have to pay full fare for an infant?
An infant is
a child under two years of age not occupying a seat. Once children reach their
second birthday, they must be seated in an approved seat. One infant is
permitted to travel free on US domestic flights for each passenger paying adult
fare who is at least 12 years of age. Each additional child under 2 years of age
accompanying the same adult passenger will pay the applicable accompanied
child's fare whether they are occupying a seat or not. [top of page]
What are
International travel restrictions for children?
For international
travel, an infant pays 10 percent of the applicable adult fare. All infants must
have a ticket to travel. Children ages 2-11 years of age receive a discounted
fare decided by the airline. Passengers 16 years of age or younger MUST be
accompanied by an adult. [top of
page] Refund
Policy
What is our Refund Policy?
We
strive to provide the
best service possible and will work on behalf of our clients to rectify any
regrettable circumstances pertaining to your reservation. However, we act only as an independent agent to secure services of an air carrier, car
rental supplier, hotel, or other travel related supplier. Therefore, we have no
control over personnel, equipment, or operations of these suppliers and shall
not be held liable for any inconvenience, personal injury, property damage, or
other loss incurred as a result of any wrongful acts, omissions, or default on
the part of the suppliers. All grievances must be reported with any and all
supporting documentation to TravelNow.com within 60 days of the mailing of the
first credit card statement showing any discrepancies for billing and payment
issues or within 60 days after the completion of travel services provided. [top of page]
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